Returns & Consumer Guarantees Policy
Effective Date: 23 February 2026
Business Name: Rhodri Furniture
Website: rhodrifurniture.com.au
Contact: rhodrifurniture@gmail.com
Our Commitment to Craft
At Rhodri Furniture, each piece is individually handcrafted from solid timber and made to order. We take pride in producing enduring furniture designed to last for generations.
As an Australian business, our work is supplied with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to:
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A replacement or refund for a major failure, and
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Compensation for any other reasonably foreseeable loss or damage.
If a product fails to meet acceptable quality standards and the issue does not amount to a major failure, you are entitled to have the goods repaired or replaced.
Nothing in this policy excludes or limits your rights under the ACL.
Made to Order
Each Rhodri Furniture piece is crafted specifically for its owner.
For this reason, we do not offer refunds or exchanges for:
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Change of mind
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Alterations to specifications after approval
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Incorrect measurements provided by the customer
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Preferences regarding grain selection, tone, or natural variation
We encourage clients to review dimensions, finishes, and specifications carefully prior to confirming their order. We are always available to assist before production begins.
The Nature of Timber
Solid timber is a living material. Its character is what gives handcrafted furniture its depth, warmth, and individuality.
When purchasing from Rhodri Furniture, you acknowledge that:
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Grain pattern, knots, mineral streaks, and tonal variation are natural features
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No two pieces will ever be identical
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Colour may vary from website imagery or samples
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Timber responds to changes in humidity and temperature
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Subtle movement, checking, or tonal evolution may occur over time
These qualities are inherent to authentic solid timber and are not considered defects under the ACL. They are part of the material’s integrity and story.
If There Is a Problem
While every piece is carefully inspected prior to dispatch, if you believe your furniture has a defect, please contact us within a reasonable timeframe at:
Please include:
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Your order number
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A description of the concern
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Clear photographs
We will assess the matter in accordance with the ACL and determine whether the issue constitutes a major or minor failure.
Where required under the ACL, we will provide an appropriate remedy, which may include:
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Repair
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Replacement
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Refund
We may arrange inspection before determining the outcome.
Transit & Delivery
If your furniture is damaged in transit:
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Notify us within 48 hours of delivery
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Provide photographs of both the item and packaging
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Retain packaging materials until advised
We will work promptly to resolve the matter appropriately.
Care & Longevity
Our furniture is designed for longevity, but solid timber requires considered care.
Damage resulting from:
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Excessive moisture or heat
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Prolonged direct sunlight
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Improper maintenance
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Misuse or abnormal use
is not considered a manufacturing defect.
Care guidance is provided to support the long-term performance of your piece.
Contact
Rhodri Furniture
rhodrifurniture@gmail.com